At the Manor House Inn, we aim to provide a memorable experience for all of our guests. Please make sure you’re familiar with the below policies before you arrive and let us know if there’s anything we can do to ensure that your stay is as pleasant as possible.

Check In/Check Out

Check-in time is between 3 and 7pm. Please let us know in advance approximately what time you expect to arrive in order to expedite the check-in process.  Please note that in order to ensure our rooms and guest areas can be properly cleaned each day, we aren’t typically able to accommodate early check-ins. If there are special circumstances, please let us know in advance and we’ll do our best to provide access to our common areas until your room is ready.

If you expect to arrive after 7, please let us know in advance so we can make arrangements for a late check-in.  If you arrive after 7pm without notifying us, you may be delayed in accessing your room.

Check-out is at 11am.

Room Rates/Payments

All room rates are based on double occupancy. There is a $35.00 charge for an additional person (available in select rooms).

For reservations made more than 14 days in advance, we take a deposit equal to the first night’s stay.  If your reservation is for more than one night, the remaining balance will charged on the day of arrival.  Full payment will be collected for reservations made less than 14 days in advance.

Children

The Manor House Inn is regarded as a quiet escape and romantic getaway for our guests. Because of this, we don’t permit children under the age of 13 except in special circumstances and with advance approval from the innkeepers.

Pets

We love pets, however, in order to ensure the safety and comfort of all of our guests, we cannot accommodate them at the Manor House Inn. We would be happy to recommend a nearby pet retreat for your pet to visit while you stay with us.

Smoking

There is NO SMOKING allowed anywhere in the inn, including balconies, porches and common areas. Any guest violating the no smoking policy will be charged a $300 extra cleaning fee.

Cancellations

If you need to cancel your reservation, please contact us as soon as possible either by phone at (860) 542-5690 or email innkeeper@manorhouse-norfolk.com.

As a small business, cancellations affect us significantly. If you cancel a reservation 14 days or more before your arrival date, we will provide a refund less a $25 processing fee. If you cancel between 2 and 13 days before your arrival day, we will attempt to rebook your room. If your room is rebooked for all nights reserved, we will provide a refund less a $25 processing fee. We will not be able to provide a refund if your room isn’t rebooked. For reservations made directly with us via phone or on our website, we will offer a credit to be used toward a future stay at our discretion.

Please note that we are not able to cancel reservations made through third party providers such as Expedia, Hotels.com, etc.  If you made a reservation with a third party provider, please refer to the confirmation email you received from the provider for cancellation policies and instructions on canceling your reservation.

Privacy Policy

View our privacy policy for credit card processing.