At the Manor House Inn, we aim to provide an experience for our guests that is peaceful and relaxing as well as healthy and safe. We have changed many of our policies and procedures due to COVID-19 and we encourage you to read all of the information below before your stay and let us know if you have any questions.

If you are not feeling well and show any symptoms of COVID-19 (fever, dry cough, shortness of breath, loss of taste or smell), in the week before your planned visit, please stay home and stay safe. We will happily re-book your stay for a future date without a fee.

We appreciate your understanding and look forward to welcoming you soon!

 

Cleaning and Disinfecting Procedures and Social Distancing

To protect our guests, we follow the American Hotel & Lodging Association’s SAFE STAY procedures, which include frequent cleaning and disinfection of all guest rooms and common areas with EPA approved disinfectants. Our housekeeper wears PPE including a cloth face covering and disposable gloves that are changed after each room is cleaned and disinfected. We adhere to CDC recommended social distancing guidelines and ask our guests to as well. In the state of Connecticut, cloth face coverings are currently required in all public places, which includes all of our common areas.

 

Contactless Check In & Check Out

Check-in time is between 3 and 7pm and check-out is at 11am. Please let us know in advance approximately what time you expect to arrive. We are currently providing contactless check in and check out. When you arrive, you will find a Welcome Bag on the entry way table with your name on it which includes directions to your room and other helpful information for your stay.

Please note that in order to ensure our rooms and guest areas can be properly cleaned and disinfected, we temporarily aren’t able to accommodate early check-ins or late check-outs.

 

Payments/Room Rates

For reservations made more than 7 days in advance, we take a deposit equal to the first night’s stay.  If your reservation is for more than one night, the remaining balance will charged to the same credit card used for the deposit on the day of arrival. If you would prefer to use another credit card for the balance, please notify us in advance. Full payment is required for reservations made within 7 days of arrival.

All room rates are based on double occupancy. There is a $35.00 charge for an additional person (available in select rooms).

 

Cancellation Policy

We understand that COVID-19 has affected travel plans worldwide. As a result, we have made our cancellation policy more flexible so you can book with confidence.

For cancellations made 7 days or more before your arrival date (reduced from 14 days), we will provide a full refund of your deposit less a $15 cancellation fee (to cover our credit card and other processing fees). For cancellations within 6 days of arrival, we will either move your reservation to a future date or provide a credit for your full deposit paid if you notify us by 3pm the day before your arrival.

If you need to cancel your reservation, please contact us as soon as possible either by phone at (860) 542-5690 or email innkeeper@manorhouse-norfolk.com.

Please note that we are not able to cancel reservations made through third party providers such as Expedia, Hotels.com, etc. and they may not provide the same cancellation flexibility. If you make a reservation with a third party provider, please read their cancellation policy carefully before making a reservation and if you need to cancel, refer to the confirmation email you received from the provider for instructions for canceling your reservation.

 

Children

The Manor House Inn is regarded as a quiet escape for guests. We don’t permit children under the age of 13 except in special circumstances and with advance approval from the innkeepers.

 

Pets

We love pets, however, in order to ensure the safety and comfort of all of our guests, we cannot accommodate them at the Manor House Inn. We would be happy to recommend a nearby pet retreat for your pet to visit while you stay with us.

 

Smoking

There is NO SMOKING allowed anywhere in the inn, including balconies, porches and common areas. Any guest violating the no smoking policy will be charged a $300 extra cleaning fee.

 

Privacy Policy

View our privacy policy for credit card processing.