Policies and Common Questions
The below policies were developed to provide an experience that is peaceful and relaxing as well as healthy and safe for all of our guests and employees. Feel free to contact us if you have any questions. Thank you!
COVID-19 Cleaning Procedures
We follow the American Hotel & Lodging Association’s SAFE STAY procedures, which include frequent cleaning and disinfection of guest rooms and common areas. Our housekeeper wears uses disposable gloves that are changed frequently and after each room is cleaned and disinfected. To minimize contact, we are not providing daily room refreshes at this time. We will gladly provide fresh towels and additional amenities for guests upon request.
Guest Requirements
We adhere to State of Connecticut guidelines.
Check-In and Check-Out
Check-in begins at 3pm and check-out is at 11am.
Please note that in order to ensure our rooms and guest areas can be properly cleaned and disinfected, we aren’t currently able to accommodate early check-ins or late check-outs. Thank you for understanding.
Payments/Room Rates
For reservations made more than 7 days in advance, we take a deposit equal to the first night’s stay. If your reservation is for more than one night, the remaining balance will charged to the same credit card used for the deposit on the day of arrival. If you would prefer to use another credit card for the balance, please notify us in advance. Full payment is required for reservations made within 7 days of arrival.
All room rates are based on double occupancy. There is a $35.00 charge for an additional person (available in select rooms).
Breakfast
We serve breakfast at tables-for-two in our spacious dining room. Each morning we serve one entrée featuring seasonal, locally sourced ingredients, when available. We are happy to provide an alternate option for those with special dietary needs or upon request. Breakfast seating is between 8AM – 9AM and is served until 10:30AM.
Dining
Many restaurants in the area are known for their farm-to-table menus and use fresh ingredients from local farms. We recommend that you call to make reservations and confirm hours as they change often.
Norfolk restaurants:
The Norfolk Pub (closed on Mondays and Tuesdays)
Infinity Hall Smokehouse (currently open on show nights only)
Nearby restaurants we recommend:
Old Inn on the Green (New Marlborough, MA)
Gedney Kitchen (New Marlborough, MA)
Noujaim’s Mediterranean Bistro (Winsted, CT)
Monaco’s Ristorante (Winsted, CT)
Neo (Salisbury, CT)
The Woodland (Lakeville, CT)
Black Rabbit Grille (Lakeville, CT)
West Street Grill (Litchfield, CT)
John Andrews Farmhouse Restaurant (S. Egremont, MA)
Prairie Whale (Great Barrington, MA)
Bizen Japanese and Sushi (Great Barrington, MA)
Xicohtencatl Mexican Restaurant (Great Barrington, MA)
Cancellation Policy
If you need to cancel your reservation, please contact us as soon as possible either by phone at (860) 542-5690 or email innkeeper@manorhouse-norfolk.com.
For cancellations 7 days or more before your arrival date, we will provide a refund of your deposit less a $15 cancellation fee (to cover credit card and administrative fees). Cancellations 6 days or less before arrival are non-refundable. At the owner’s discretion, if you notify us at least 48 hours in advance of check-in, we may be able to move your reservation to a future date or provide a credit voucher for the full amount of your stay.
Please note that we are not able to cancel reservations made through third party providers such as Expedia, Hotels.com, etc. and they may not provide the same cancellation flexibility. If you make a reservation with a third party provider, please read their cancellation policy carefully before making a reservation and if you need to cancel, refer to the confirmation email you received from the provider for instructions for canceling your reservation.
Group reservations (reservations for 2 rooms of more) have a different cancellation policy. Please ask us for details.
Children
The Manor House Inn is regarded as a quiet escape for guests and is not appropriate for young children. Children ages 13 and over are allowed (younger children may be permitted in special circumstances, such as full inn rentals, and only with advance approval from the innkeepers).
Pets
We love pets, but unfortunately we aren’t able to accommodate them at the Manor House Inn.
Damages
Our rooms are furnished with antique furniture and high end linens. If there is damage other than normal wear and tear, you will be charged for extra cleaning or repairs. In the case of significant damage, you will be charged to replace the item. Please be careful if you have food or drinks in your suite/room. If a spill occurs, please let us know right away so we can take care of it. Permanent linen and upholstery stains will result in a replacement charge.
Smoking
There is NO SMOKING allowed anywhere in the inn, including all balconies, porches and common areas. Any guest violating the no smoking policy will be charged a $300 extra cleaning fee.
Privacy Policy
View our privacy policy for credit card processing.