We aim to provide an experience for our guests that is peaceful and relaxing as well as healthy and safe. We have changed many of our policies and procedures due to COVID-19 and we encourage you to read all of the information below before your stay and let us know if you have any questions.

If you are not feeling well and show any symptoms of COVID-19 (fever, dry cough, shortness of breath, loss of taste or smell), in the 14 days before your planned visit, or if you have been exposed to anyone with these symptoms, please stay home and stay safe. We will happily rebook your stay for a future date without a fee as long as you notify us at least 48 hours before check-in.

 

Cleaning and Disinfecting Procedures and Social Distancing

To protect our guests, we follow the American Hotel & Lodging Association’s SAFE STAY procedures, which include frequent cleaning and disinfection of all guest rooms and common areas with EPA approved disinfectants. Our housekeeper wears PPE including a cloth face covering and disposable gloves that are changed after each room is cleaned and disinfected. We adhere to CDC recommended social distancing guidelines and ask our guests to as well. In the state of Connecticut, cloth face coverings are currently required in all public places, which includes all of our common areas, including hallways.

 

Contactless Check In and Breakfast

Check in time is between 3 and 7pm and check out is at 11am. If you will be arriving after 7pm, please let us know in advance. We are currently providing contactless check in and check out. When you arrive, you will find a Welcome Bag on the entry way table with your name on it which includes instructions for accessing your room and other helpful information for your stay.

Please note that in order to ensure our rooms and guest areas can be properly cleaned and disinfected, we aren’t currently able to accommodate early check ins or late check outs. Thank you for your understanding.

For the safety of our guests and employees, we are not serving breakfast in our dining room at this time. We are providing “to-go” breakfast bags for guests which include a fresh baked muffin or Greek yogurt, seasonal fruit, and coffee or tea. We hope to be able to begin serving hot breakfasts in our dining room again soon.

 

Payments/Room Rates

For reservations made more than 7 days in advance, we take a deposit equal to the first night’s stay.  If your reservation is for more than one night, the remaining balance will charged to the same credit card used for the deposit on the day of arrival. If you would prefer to use another credit card for the balance, please notify us in advance. Full payment is required for reservations made within 7 days of arrival.

All room rates are based on double occupancy. There is a $35.00 charge for an additional person (available in select rooms).

 

Cancellation Policy

If you need to cancel your reservation, please contact us as soon as possible either by phone at (860) 542-5690 or email innkeeper@manorhouse-norfolk.com.

For cancellations 7 days or more before your arrival date, we will provide a full refund of your deposit less a $15 cancellation fee (to cover our credit card and other processing fees). Cancellations 6 days or less before arrival are non-refundable. We will either move your reservation to a future date with no charge or provide a credit voucher for the full amount of your stay as long as you notify us by 48 hours in advance of check-in.

Please note that we are not able to cancel reservations made through third party providers such as Expedia, Hotels.com, etc. and they may not provide the same cancellation flexibility. If you make a reservation with a third party provider, please read their cancellation policy carefully before making a reservation and if you need to cancel, refer to the confirmation email you received from the provider for instructions for canceling your reservation.

 

Children

The Manor House Inn is regarded as a quiet escape for guests. We don’t permit children under the age of 13 except in special circumstances (such as full inn rentals) and with advance approval from the innkeepers.

 

Pets

We love pets, however, in order to ensure the safety and comfort of all of our guests, we cannot accommodate them at the Manor House Inn. We would be happy to recommend a nearby pet retreat for your pet to visit while you stay with us.

 

Damages

Our rooms are filled with antique furniture and high end linens. If there is any damage other than normal wear and tear, you will be charged for extra cleaning or repairs. In the case of significant damage, you will be charged to replace the item. Please be careful if you have food or drinks in your suite/room. If you have a spill, please let us know right away so we can take care of it. Permanent linen and upholstery stains will result in a replacement charge. 

 

Smoking

There is NO SMOKING allowed anywhere in the inn, including balconies, porches and common areas. Any guest violating the no smoking policy will be charged a $300 extra cleaning fee.

 

Privacy Policy

View our privacy policy for credit card processing.