The below policies were developed to provide an experience that is peaceful and relaxing as well as healthy and safe for all of our guests and employees. Feel free to contact us if you have any questions. Thank you!

 

COVID-19 Cleaning Procedures

We follow the American Hotel & Lodging Association’s SAFE STAY procedures, which include frequent cleaning and disinfection of guest rooms and common areas. Our housekeeper wears PPE including a cloth face covering and disposable gloves that are changed frequently and after each room is cleaned and disinfected.

Guest Requirements

We adhere to CDC guidelines and expect guests who are not fully COVID-19 vaccinated to wear a cloth face covering or mask in all common areas, including hallways.

 

Check-In and Check-Out

Check-in begins at 3pm and check-out is at 11am. For the convenience and safety of our guests, we are currently providing contactless check-in and check-out. You will receive an email with check-in instructions before arrival.

Please note that in order to ensure our rooms and guest areas can be properly cleaned and disinfected, we aren’t currently able to accommodate early check-ins or late check-outs. Thank you for your understanding.

 

Payments/Room Rates

For reservations made more than 7 days in advance, we take a deposit equal to the first night’s stay.  If your reservation is for more than one night, the remaining balance will charged to the same credit card used for the deposit on the day of arrival. If you would prefer to use another credit card for the balance, please notify us in advance. Full payment is required for reservations made within 7 days of arrival.

All room rates are based on double occupancy. There is a $35.00 charge for an additional person (available in select rooms).

 

Breakfast

Enjoy a freshly prepared hot breakfast in our bright, spacious dining room at tables-for-two. You will receive a Breakfast Reservation Form at check-in where you can select a breakfast seating time (8:30, 9:00, or 9:30am).

 

Cancellation Policy

If you need to cancel your reservation, please contact us as soon as possible either by phone at (860) 542-5690 or email innkeeper@manorhouse-norfolk.com.

For cancellations 7 days or more before your arrival date, we will provide a refund of your deposit less a $15 cancellation fee (to cover credit card and other fees). Cancellations 6 days or less before arrival are non-refundable. We will either move your reservation to a future date with no charge or provide a credit voucher for the full amount of your stay as long as you notify us 48 hours in advance of check-in. We are a small business and are not able to provide a credit or refund for cancellations within 48 hours of check-in. Thank you for understanding.

Please note that we are not able to cancel reservations made through third party providers such as Expedia, Hotels.com, etc. and they may not provide the same cancellation flexibility. If you make a reservation with a third party provider, please read their cancellation policy carefully before making a reservation and if you need to cancel, refer to the confirmation email you received from the provider for instructions for canceling your reservation.

Group reservations (reservations for 2 rooms of more) have a different cancellation policy. Please ask us for details.

 

Children

The Manor House Inn is regarded as a quiet escape for guests. We don’t permit children under the age of 13 except in special circumstances (such as full inn rentals) and with advance approval from the innkeepers.

 

Pets

We love pets, however, in order to ensure the safety and comfort of all of our guests, we cannot accommodate them at the Manor House Inn. We would be happy to recommend a nearby pet retreat for your pet to visit while you stay with us.

 

Damages

Our rooms are furnished with antique furniture and high end linens. If there is damage other than normal wear and tear, you will be charged for extra cleaning or repairs. In the case of significant damage, you will be charged to replace the item. Please be careful if you have food or drinks in your suite/room. If you have a spill, please let us know right away so we can take care of it. Permanent linen and upholstery stains will result in a replacement charge. 

 

Smoking

There is NO SMOKING allowed anywhere in the inn, including all balconies, porches and common areas. Any guest violating the no smoking policy will be charged a $300 extra cleaning fee.

 

Privacy Policy

View our privacy policy for credit card processing.